Refund policy

Returns

We stand behind the quality of our products. Due to the personal nature of our skincare balms, we only accept returns on items that are unopened, unused, and in their original packaging.

If you wish to return an eligible item, you have 14 days from the date of delivery to request a return. Please contact us at hello@cerberusapothecary.com with your order number to initiate the process.

Non-Returnable Items

For hygiene and safety reasons, any tins that have been opened, tested, or used cannot be returned or refunded.

Damages and Issues

Please inspect your order upon reception. If your balm arrives damaged, defective, or if you receive the wrong size, contact us immediately so we can evaluate the issue and make it right. We will happily replace products damaged during transit.

Refunds

Once your return is received and inspected, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within a few business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

Customers are responsible for paying their own return shipping costs for standard returns. Shipping costs are non-refundable.